Privacy Policy
This policy describes how Spacemate Home Ltd handles personal data when you use our marketplace and Design tools.
Overview
Spacemate Home Ltd (“Spacemate”, “we”, “us”) operates spacematehome.com — a curated marketplace for home furnishings in Nigeria. This Privacy Policy explains what personal data we collect, why we collect it, and how you can exercise your rights.
By creating an account, placing an order, or using our Design tools, you agree to this policy. If you do not agree, please do not use the platform.
Data we collect
We collect information you provide and data generated when you use Spacemate:
- Account details — name, email address, phone number, and password (stored securely via our auth provider).
- Order and checkout data — delivery address, order items, payment references, and transaction status.
- Vendor application data — store name, contact details, bank information for payouts, and product listings you submit.
- Design tool data — style quiz answers, saved palettes, mood boards, and room dimensions you choose to store.
- Communications — messages you send to support and dispute evidence you upload.
- Technical data — device type, browser, IP address, and usage events (e.g. product views) used for security and analytics.
How we use your data
We use personal data to:
- Process orders, hold funds in escrow, and release payouts to vendors after delivery.
- Authenticate you and keep your account secure.
- Send transactional emails (order confirmations, shipping updates, review requests).
- Resolve disputes between buyers and vendors.
- Improve the marketplace, detect fraud, and comply with legal obligations.
Retention
We keep account and order records for as long as your account is active and for a reasonable period afterward to meet tax, accounting, and dispute requirements. You may request deletion of your account subject to legal and operational constraints (e.g. open orders or disputes).
Security
We use industry-standard measures including encrypted connections (HTTPS), row-level access controls on our database, and audit logging for admin actions. No method of transmission over the internet is 100% secure; please use a strong password and keep it confidential.
Your rights
Depending on applicable law, you may request access, correction, or deletion of your personal data, or object to certain processing. Contact us at the address below. We will respond within a reasonable time.
Children
Spacemate is not directed at children under 18. We do not knowingly collect data from minors.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use after changes constitutes acceptance.
Contact
Privacy questions: hello@spacematehome.com